Alessandra Dourado Alves de Souza

Currently serving as a Junior Planning Analyst, responsible for comprehensive project planning and budget management, directly supporting senior leadership in strategic decision-making and operational excellence.

• Managed project planning and budgeting, providing direct support to senior leadership for strategic decision-making and operational excellence.
• Developed and monitored comprehensive performance indicator reports and strategic dashboards, ensuring effective project oversight and continuous improvement initiatives.
• Designed and implemented enhanced project management processes and procedures, integrating new team members and optimizing strategic management practices.
• Partnered strategically with Project Managers from project inception to closure, ensuring continuous alignment with organizational objectives and facilitating successful project delivery.
• Provided specialized support and training to Operational Units, fostering project success and improving overall team capabilities.

Supervised daily operations and a team responsible for managing all associate registration data, ensuring accuracy and compliance.

• Supervised a team and managed all associate registration data, ensuring high standards of data quality, consistency, and compliance with regulations.
• Led and coordinated projects focused on enhancing the registration system, from conception to successful implementation, improving operational efficiency.
• Conducted internal audits and analyzed existing processes, identifying and implementing improvements that optimized workflow and mitigated risks.
• Developed comprehensive management information reports and recommendations for senior leadership, providing critical insights for strategic decision-making and continuous process improvement.

Coordinated accounts receivable processes and generated financial performance reports, providing crucial support for high-level financial management.

• Coordinated end-to-end accounts receivable processes, ensuring financial accuracy and providing crucial support for high-level financial management.
• Analyzed complex financial data to generate actionable insights, optimizing cash flow and enhancing collection strategies.
• Led strategic negotiations with clients, contributing to improved financial results and increased revenue recovery.

Provided high-quality direct support to beneficiaries across multiple communication channels, resolving inquiries and ensuring satisfaction.

• Developed detailed collection and delinquency reports, providing valuable insights that informed and optimized financial management strategies.
• Managed accurate bank reconciliations and ensured the integrity of financial records, enhancing financial transparency and compliance.
• Supported legal processes for judicial collection of financial outstanding issues, significantly improving credit recovery rates.
• Implemented targeted collection strategies that maximized revenue and reduced delinquency in alignment with ANS guidelines.

Managed project development and maintenance, overseeing research initiatives and ensuring the quality and relevance of collected data.

• Managed project development and maintenance, overseeing research initiatives and ensuring the quality and relevance of collected data.
• Defined and implemented project strategies and methodologies, ensuring effective project execution and adherence to timelines.
• Managed and trained project teams, fostering engagement and high performance through effective leadership and capacity building.
• Utilized advanced monitoring and management tools to ensure on-time project delivery and optimize operational efficiency.
• Authored technical studies and analytical reports, providing crucial support for strategic decision-making processes.

Led the revision and update of strategic HR documents and policies, ensuring compliance with best practices and legal requirements.

• Led the revision and update of strategic HR documents and policies, ensuring compliance with best practices and evolving labor legislation.
• Provided specialized HR consulting and solutions to business units, aligning human capital strategies with organizational objectives.
• Planned and implemented comprehensive training and development programs, enhancing employee growth and organizational capabilities.
• Led talent acquisition, selection, and retention initiatives, ensuring the recruitment of qualified professionals aligned with company culture.
• Conducted organizational climate surveys and developed competitive compensation and benefits structures, significantly improving employee satisfaction and retention.

Monitored physical and financial project schedules, ensuring project execution within established deadlines and budgets.

• Monitored physical and financial project schedules, ensuring execution within established deadlines and budgets.
• Trained managers and leaders in advanced project management tools, significantly enhancing team competence and project delivery.
• Contributed to corporate strategy formulation and developed/revised strategic planning methodologies, aligning projects with organizational goals.
• Provided continuous project management consulting and strategic support to project leaders, improving project outcomes.
• Designed and analyzed key performance indicators (KPIs), providing clear and objective insights into organizational results.

Supported corporate strategy formulation and internal/external scenario analysis to inform strategic decisions.

• Supported corporate strategy formulation by conducting internal and external scenario analyses, directly informing strategic decisions.
• Monitored and proposed key performance indicators, facilitating effective tracking and achievement of organizational goals.
• Performed economic-financial feasibility analyses and monitored project schedules using SAP PS, ensuring strict compliance with scope, time, and cost parameters.

Executed administrative activities within the Planning Division, providing essential support for departmental operations.

• Provided essential administrative and operational support within the Planning Division, contributing to efficient departmental workflow and project coordination.